Scheduling & Appointments

We are aware that getting to the Orthodontist whilst juggling school and work is not always easy. We value your time and therefore understand the importance of minimizing appointment time

○     Initial Examination: 60 minutes

○     Records: 30 minutes

○     Initial Bonding: 60-90 minutes

○     Adjustment Appointments: 30 minutes

If you notice that part of your braces feels broken or loose, please call to notify us before your appointment, at least 24 hours before, but the sooner the better.  We’ll help determine whether or not it’s something that requires an earlier visit to address.  Unfortunately if you are scheduled for a routine adjustment appointment and you do not notify us of something broken or loose, we may not have time to repair the issue at that same appointment. Please keep us informed.

We respect your valuable time and do our best to run on schedule. To serve each patient in a prompt and efficient manner, we ask that you arrive on time for your appointment. If you are late for an appointment, we ask that you see one of our front office staff members to determine if you can be rescheduled the same day or if you will need to be rescheduled to another day.

Successful orthodontic treatment requires a series of scheduled appointments throughout treatment. It is in the patient’s best interest to reschedule a missed appointment as soon as possible. Please contact our office immediately and we will work with you to reschedule missed appointments at our earliest convenience. After a 2nd consecutive missed appointment, we will require a refundable deposit to hold an appointment slot.

Successful orthodontic treatment requires a series of scheduled appointments throughout treatment. It is in the patient’s best interest to reschedule a missed appointment as soon as possible. Please contact our office immediately and we will work with you to reschedule missed appointments at our earliest convenience. After a 2nd consecutive missed appointment, we will require a refundable deposit to hold an appointment slot.

Office Policies

Bellow you will find some details about our office policies

Our initial consultation is one of the most important appointments throughout your entire orthodontic treatment, and thus, a full hour of our time has been reserved just for you

We understand that your time is valuable; therefore, we will make every effort to see each patient at his/her scheduled time. In return, we ask that our patients arrive on time for their appointments.

We prefer to schedule the long appointments in the morning hours and the adjustment appointments in the afternoon in order to be able to accommodate our school going patients.

We appreciate that your time is extremely valuable; we hope you understand that our time is also valuable!

If you need to cancel or change your appointment, please provide us with as much notice as possible, preferably at least 24 hours. This allows us to rearrange our patients to accommodate your scheduling change.

We understand that situations arise unexpectedly that may force you to cancel your appointment, but we trust that you will work with us to maintain the integrity of our scheduling system which allows us to provide efficient and effective orthodontic care.

Please note that we do have a cancelation fee if the appointment is not cancel within 24 hours or if the patient does not inform our office that they will not be able to come for their appointment.

* No charge for recall visits until you are ready to start treatment
(except radiographs that may be necessary)

* No charge for the FIRST emergency appointment due to breakages

* We use low radiation digital X-rays; all necessary photographs, x-rays
and moulds are taken in our office.

*We suggest that you continue to visit your family dentist, once every six months – even during your orthodontic treatment – for teeth cleaning and routine dental check – ups. If extra dental care is needed, we will be happy to co-ordinate with your family dentist to make sure that you are receiving the best care possible.

*Oral health is a priority – every patient starting treatment receives oral hygiene instructions an oral hygiene kit, and a booklet explaining all the aspects of treatment and a list of food to avoid.

*Retainer checks for one year following your treatment will be free of charge (scheduled once every 4 months and thus includes a maximum of 3 check-ups in total for the year). This excludes repair, breakage or replacement of lost appliances.

Financial Options

Interest Free Financing

We offer interest free payment plans which can be settld in various ways for your convenience.

We accept: Internet Transfers (EFT) Major credit cards Cash *insert images of caards* Bank Guaranteed cheques (no postdated cheques accepted)

Payment is expected at the time services are performed. When more extensive orthodontic care is necessary, financial arrangements with payment plan options can be made with our office. This arrangement will extend over the anticipated duration of the orthodontic treatment.

Medical aid Schemes / Insurance

The fees charged for services rendered to those who are insured are the usual and customary fees charged to all our patients for similar services. Your policy may base its allowances on a fixed fee schedule, which may or may not coincide with our usual fees. You should be aware that different medical aid schemes vary greatly in the types of coverage available.

Our accounting staff will prepare all the necessary forms/quotes needed by your medical aid scheme. However, we remind you that your specific policy is an agreement between you and your scheme. Please keep in mind that you are responsible for your total obligation for treatment provided. Our staff will gladly provide you with a pre-treatment estimate to submit to your scheme so that you will know what your benefits will be prior to starting treatment.